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Double-pressing X shortcut does not trigger User Switcher dialog box having User Switcher for Confluence installed at your instance.
However, you can still using User Switcher by clicking on top-bar icon without any issue.

Info

Notes:
If you are unable to see top-bar icon at all, you are not facing the problem described by this article and steps described below do not apply to you.
You most likely do not have required permissions for User Switcher usage, so please refer to User Manual page instead to solve your issue.

Diagnosis

You are trying to use X+X Confluence shortcut provided by User Switcher for Confluence, but you have ‘General Shortcuts’ settings disabled at the same time.

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