Double-pressing X shortcut does not trigger User Switcher dialog box

Owned by Jack Nolddor
Last updated: Sept 18, 2023
2 min read

Symptoms

Double-pressing X shortcut does not trigger User Switcher dialog box having User Switcher for Confluence installed at your instance.
However, you can still using User Switcher by clicking on top-bar icon without any issue.

Notes:
If you are unable to see top-bar icon at all, you are not facing the problem described by this article and steps described below do not apply to you.
You most likely do not have required permissions for User Switcher usage, so please refer to User Manual page instead to solve your issue.

Diagnosis

You are trying to use X+X Confluence shortcut provided by User Switcher for Confluence, but you have ‘General Shortcuts’ settings disabled at the same time.

Cause

Double-pressing X shortcut provided by User Switcher for Confluence relies on built-in Keyboard shortcuts feature.
However any user can fine-tune this settings and decide if they want general shortcuts being enabled / disabled for them.

 

Having this configuration disabled will prevent any shortcut from working, including the ones provided by User Switcher for Confluence.
So please, keep this feature CHECKED if you are intended to use X+X shortcut to open User Switcher dialog box. Otherwise, you must use top-icon instead to open this dialog box.