Sweet Bananas provides consistent and responsible support to all our customers* and for the following products:
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IMPORTANT INFORMATION * To receive support from us you must have bought the product to us directly or through a third party and need to have benefit from our support, for PAID products you must own a valid license with an active maintenance subscription. |
Support Channels
You can request support through one of the following channels:
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We recommend posting support requests to our support portal. In addition to keeping the history of support requests for future analysis, our support portal also offers you to specify urgency level for your request, allowing us to prioritize and address critical issues first.
Schedule
9:00 am — 9:00 pm CEST, Monday through Friday
Our support team is based in Madrid, Spain (GMT+1)
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 Product Support INCLUDES
|  Product Support NOT INCLUDES
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Answering questions about product functionality. Responding sales-related requests. Investigating support cases related to our products. Suggesting workarounds and configuration changes where applicable. When a defect is identified, scheduling releases based on the latest version of the product. (
Please note that you'll need to have an active maintenance subscription to install a new release)releases. Collecting feedback and recording feature requests. (
Please note that we don't guarantee that a feature request will ever be implemented.)
| Training. Phone support, screen sharing, webinars. Help with programming. ( Although we'll be happy to give you pointers to the Structure API documentation.) Support for issues that are not related to our products. Support for non-GA versions (development builds, beta versions) and for versions that have been modified by the customer. Investigating support cases for versions that have reached its end. Creating patches for previous versions of the product.
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