Service Level Agreement
Sweet Bananas provides consistent and responsible support to all our customers* and for the following products:
We'll make our best effort to respond to your request within no more than 1 business day.
IMPORTANT INFORMATION
* To benefit from our support, for PAID products you must own a valid license with an active maintenance subscription.
Support Channels
You can request support through one of the following channels:
Our support portal at https://sweetbananas.atlassian.net/servicedesk/customer/portal/2
Our support email address at support@sweetbananas.es
We recommend posting support requests to our support portal. In addition to keeping the history of support requests for future analysis, our support portal also offers you to specify urgency level for your request, allowing us to prioritize and address critical issues first.
Schedule
9:00 am — 9:00 pm CEST, Monday through Friday
Our support team is based in Madrid, Spain (GMT+1)
We may be off hours during Spanish public holidays. (But we try to keep an eye on incoming requests and answer urgent messages during off hours as well.)
What does this support include?
Product Support INCLUDES | Product Support NOT INCLUDES |
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